[Applying for the termination of Stable Income Product]
Phoenix will unlock the product within the next business day after receiving the “Notice of Termination” provided by the users and send an “Amount Unlocked Notification Letter”
※ Please be informed,
- Except for the subscription period, you are entitled to terminate the product at any time with prior written notice to us.
- You shall not be entitled to receive any interest in the month of the application of termination filing.
Go to the homepage of Phoenix (https://www.phoex.io/)
→Click on the “?Help”button on the bottom right side→Enter the information of item A~E shown below
- A) E-mail address → Please fill in the e-mail address that you use, we will be contacting you through this e-mail address.
- B) Mobile number
- C) UID → Your account ID after registration at Phoenix
- D) Question Type → Please select "Transaction Related"
- E) Description → Please fill in the "Exchange Order Number" of the product you want to terminate.
→ Click “Send”. (So far it only represents a successful application, and the unlocking process has not been completed yet)
※You can check your Exchange Order Number by: Log in you account→Asset→Fund History→Other Record→New Token Subscription.
Phoenix will send an “Amount Unlocked Notification Letter ”via the e-mail address filled in by the user. The below information will be shown on the letter:
-Handling fees. (2% of principal)
※ Unlocking Amount: Corresponds to the "Exchange Order Number" applied by the user, calculated by deducting 1. 2. and 3. shown below from the amount of "token received" displayed on the platform (principal + 1 year interest).
- Handling fee: 2% of principal
- The interest amount locked.
- The interest received that shall be returned. (The interest incurred in the month of termination). For example, user who has already received interest on 2021/1/25 applied for termination from 2013/1/26-2021/1/31, the interest distributed in January has to be deducted. "
※ There will be no records or transaction history for the above-mentioned termination shown on the platform (including the handling fee, etc.) Changes in the amount will only appear in the "Total" of the asset center.
※ When Phoenix receives the Notice of Termination email from the user, Phoenix will complete the termination within the next business day. If the termination is not completed accordingly, please contact Phoenix again.
※ Phoeinx reserves the right to modify and terminate this event at any time.